"While caring for a friend's dog while they were on vacation, a concern arose and I contacted their vet, Odyssey. From the before-hours phone call, which gave me the option to be transferred directly to two emergency vet clinics, through follow up questions, Odyssey impressed. There ended up being a hard diagnosis, in-clinic treatment followed by further treatment at the Emergency Vet coordinated by Odyssey, and a few hiccups after.Patty was wonderful fielding my phone calls, reception staff were terrific, Lauren was the most compassionate tech I've ever encountered, and Dr. Mary Kuefler took excellent care of sweet pup *and* me.They helped me navigate both care for my furry friend and breaking the news to his family who were far away.He's doing really well and I'm so grateful for the exceptional service Odyssey provided during a scary experience. I'm not a dog parent and they were amazing at reassuring me, educating me, and talking me down from panics a few times until his family could get back. I can't recommend them more. Exceptional in every way."
Rebecca W.
